Frequently Asked Questions
Direct Mail Postcards and Services
What type of paper do you use? - We use 100# gloss cover for all of
our direct mail postcard products
What is the finish like? - We apply a high gloss UV Coating to both
sides of the direct mail postcards. This provides the postcard with an
exceptional finish, which is visually appealing and provides additional
protection for the mailing process.
What size are the postcards? - All of our direct mail postcards templates are
8.5” X 5.5.” Our "Upload Your Own Design" postcard offer 8.5 x 5.5, 6 x 4
and 11 x 5.5 sizes.
When will the direct mail postcards be in the mail? - All postcard orders are printed and
delivered to the post office within two business days. The post office will deliver them within
three to twelve business days for third class bulk mail and 1-5 business days for First
Class mail. We do not recommend bulk mail service for scheduled events less than
15 business days before placing your order.
Do you guarantee delivery by the Post Office? - Our service includes delivery to the
local bulk mail center of the US Postal Service. Responsibility for delivery is transferred
to them at that time. We are unable to guarantee their service.
Can you get me a special mailing list? - You may create a custom radius list for your unlimited use during the postcard creation process. We also have extensive resources to acquire more specialized lists for our customers. If you have a special list need, please contact us.
How can I get a card mailed to me? - In your “My Lists” tool, create a new list and name it Seeds. Add your name and address (preferably your home address) and any other individuals you would like to receive samples. Add this list to any of your mailings during the ordering process.
What if I like a template but want a different color? - Most of the postcard templates have options for the selections of multiple backgrounds. These can be chosen during the document creation process. In some cases, you may also select either white or black type as well. If you have a specific color you would like to use you can contact our customer service department. Any template can be customized for your use for a small additional charge.
Can I change fonts or font colors? - In some templates you can select either black or white fonts by selecting the desired color when prompted. Fonts can not be changed within the application. If you have a specific font you would like to use you can contact our customer service department. Any template can be customized for your use for a small additional charge.
Why doesn’t all of my copy fit? - All of the postcard templates are designed to allow type to change size if there is too much copy for the space allowed. If all of your copy does not fit you have exceeded the maximum allowable information for that area. If you feel that more room for copy should be available, please contact us by email.
What type of photo work best? - You may upload any .jpg photo you wish to use. For best results use images whose file size is at least 1 meg. Photos with an aspect ratio (long dimension divided by short dimension) of approximately 1.45 will look best.